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Terms & Conditions


Please read our terms of use carefully before using AlphaCare Inc.

By accessing and continuing using this website, you indicate that you have read and agree to our Terms of Use. By using this 'site', as a guest or patient, you acknowledge that you are at least 18 years old. And, that you also understand that you are engaging in a telehealth consultation activity, and hereby make informed consent to our health care services to be rendered by licensed physicians who reserves the right to deny care for any reason or otherwise. You also comprehend the risks and benefits of telehealth care, aware of the alternatives and choosing to participate in telemedicine services through AlphaCare Inc.. 

The website owner reserves the right to modify, change or completely revise these terms of use. It is, therefore, advised you to thoroughly review this page. 

AlphaCare Inc. users must accept and follow these terms of use to enjoy the premium quality features and functionality, and take the maximum benefit of all products and services available on this site.

As you access and use AlphaCare Inc., you accept our terms and conditions and that you agree to comply with these terms.  

We may make changes to our website

We may change or update our website at any point of time to reflect updates to our products and services as per our business priorities and consumer needs.  

Our website is available to use free of charge, however you need to pay the consultation fee for any medical condition you choose for telehealth support. We may restrict the website availability or any of its parts for any user, for any reason, or whatsoever.  We may also suspend or withdraw it for business operations reasons. 

You must keep any shared information confidential

If you are provided with some user identification code or any other information as part of our digital security procedures, you must keep that information confidential. For instance, if you make payments through our website for a telehealth consultation service, you should not disclose confidential information to any third party. 

If you suspect any security violation or found someone using your confidential information, you must immediately notify us. Click here to contact us.

How to use any material on our website

We own and are a licensee of all the intellectual property rights and content published on this website. Interstate and international copyright laws protect our work.  

You may download extracts from any page(s) or print off a copy for personal use but with our trademark on it, not otherwise. 

You cannot make changes in the digital or paper copies of any of our website materials you print or download from our site. You must not use any video, audio sequences, graphics or illustrations separately from the accompanying text. All such rights are reserved with us.  

You must always acknowledge our status as the proprietor owner of whatever content you curate and use for non-commercial purposes. You must not use any of our website content for commercial purposes without getting our consent or license to do so. If found breaching any of these terms, we will cease your right of using our website, and we may take legal action against any such activity.  

We are not responsible for third-parties linked to our site

Our website may contain links to other third-party sites for your information only. You must not interpret these external resource links as approved by us or any information you may get from them. We are not liable to the content, practices and privacy policies of these third-party sites linked to our website as we have no control over them.

We may accept refund requests

Under specific conditions, AlphaCare Inc. may consider refund and cancellation requests by patients under specific constraints. The terms of the code are described below:

Our service fee is fully refundable. However, consultation fee for any medical condition is non-refundable provided;

  • your prescription is sent to the pharmacy. 
  • you didn't provide crucial information within the specified timeframe of 12 hours.

Similar to a physician's office, our one-time charges only cover online consultation requests. You still have to pay for prescribed medicine at the pharmacy.

We may change these terms, any time

AlphaCare Inc. terms of use are likely to be changed or modified by the site owner at any time. Any feature, service or product added to the site in future will immediately be subject to these terms of use.

So, every time you wish to enjoy trouble-free AlphaCare Inc. telemedicine services, make sure you read and understand the terms applied at that time.

Refund Policy: 

Our consultation fee is non-refundable. However, we may refund if a health care practitioner doesn’t provide you with a treatment plan or if you cancel the online consultation (terms and conditions apply.)

Contact our customer support representative to confirm whether or not you are entitled to the refund.


Medicines Aren’t Included In Consultation Fee!

We only charge for online medical consultations. You need to pay the pharmacy to get your medicines.

Pay Per Visit:

There is no contract or monthly subscriptions. Just pay your consultation fee on each visit. You can also submit a consultation form for another person (your friend or family member.)

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