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FAQs / ASK-A-DOC

Do you have a medical question or need a second opinion regarding a medical matter? Stop searching the web for the wrong answers. Get a reliable and personal answer in hours from a US licensed medical practitioner. Ask a question with confidence. We will protect your privacy and keep your information safe.

Pay per visit! No contract or monthly subscriptions.

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How it Works

The cost of an online consultation varies depending on the type of service you request. You may be charged as low as $39.99 for a non-emergency condition. We may change pricing at any time for any reason.

Lab results are promptly and confidentially sent to you within three working days or sooner. In the case of positive test results or results that require clarification, patients may schedule a consultation with an AlphaCare Inc. healthcare provider at a time that suits them.

AlphaCare Inc. will email or fax the doctor-authorized test requisition to your preferred local lab or diagnostic center after you place the test order. You will have a specimen draw at the lab walk-in-visit, which usually takes about 15 minutes. In 2-3 business days, you will get the test results.  

 

Your primary care provider can order lab tests and diagnostic imaging requisitions to a specialist upon request. You will be connected to a healthcare facility that meets your preference. Your healthcare provider will review the labs and radiology reports, and you will get your prescription or care plan accordingly.

The simplest way to communicate with the appropriate healthcare provider is by downloading the AlphaCare Inc. app on either an iOS or Android device. Register as a patient, select a medical condition, and fill out and submit the consultation form for review.

Yes, AlphaCare Inc. can share your medical information and lab results (if applicable) with your primary care physician with your consent. 

Refund Policy: 

Our consultation fee is non-refundable. However, we may refund if a health care practitioner doesn’t provide you with a treatment plan or if you cancel the online consultation (terms and conditions apply.)

Contact our customer support representative to confirm whether or not you are entitled to the refund.

 

Medicines Aren’t Included In Consultation Fee!

We only charge for online medical consultations. You need to pay the pharmacy to get your medicines.

Pay Per Visit:

There is no contract or monthly subscriptions. Just pay your consultation fee on each visit. You can also submit a consultation form for another person (your friend or family member.)

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