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FAQs / ASK-A-DOC

Do you have a medical question or need a second opinion regarding a medical matter? Stop searching the web for the wrong answers. Get a reliable and personal answer in hours from a US licensed medical practitioner. Ask a question with confidence. We will protect your privacy and keep your information safe.

Pay per visit! No contract or monthly subscriptions.

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General Info

Adults who are 18 years of age or older are treated by AlphaCare Inc.

At AlphaCare, preserving the privacy of our users is of utmost importance. We adhere to all applicable state, national, and international laws and regulations, including HIPAA. Your medical information will not be disclosed without your permission, unless the law mandates or allows it. In certain situations, we may utilize de-identified data to upgrade our virtual healthcare programs.

The cost of online consultation depends on the type of service you request. You may be charged as low as $39.99 for a non-emergency medical condition.

AlphaCare Inc. accepts all major debit and credit cards only. We may change pricing at any time for any reason.

You need to register with us to set up your account. You can visit the website from your desktop or download the AlphaCare mobile app. Click on Register on the top right corner and follow the steps to create and verify your patient account.  

AlphaCare virtual care appointments are currently limited to the United States only.

AlphaCare mandates the creation of individual accounts for each person. Hence, if your family members wish to use the service, they would need to have their own accounts. An alternative option is to purchase a virtual appointment for them, for which you would make the payment.

However, in this scenario as well, the family member in question must establish their own patient account for the online consultation to take place. 

 

AlphaCare provides you with access to primary care providers, family doctors, dermatologists, therapists, psychiatrists, registered dietitians, and medical experts who are ready to help you from wherever you are. We offer a wide range of services, including:

  • General Medical
    24/7 access to licensed healthcare practitioners. They can prescribe treatment for no...More

Set up your account now and we will confirm your eligibility (in case of insurance). If you are not eligible for AlphaCare through insurance, don't worry, you can still avail certain AlphaCare services for a fixed fee per consultation.

Our medical team comprises of licensed healthcare providers including medical doctors, physician assistants and nurse practitioners. Our telehealth services are delivered by a network of U.S. board-certified internists, family doctors, primary care physicians, and psychiatrists licensed to practice medicine in the United States.

AlphaCare Inc. is a HIPAA compliant telemedicine service provider that respects user confidentiality. Your all personal information, and medical history is safe and secure with us. We do not share, distribute or sell medical information of our patients or any unaffiliated third party.

It depends on your location. Start filling out a consultation form to check if your state is enlisted where we are licensed to practice virtual consultation.

Refund Policy: 

Our consultation fee is non-refundable. However, we may refund if a health care practitioner doesn’t provide you with a treatment plan or if you cancel the online consultation (terms and conditions apply.)

Contact our customer support representative to confirm whether or not you are entitled to the refund.

 

Medicines Aren’t Included In Consultation Fee!

We only charge for online medical consultations. You need to pay the pharmacy to get your medicines.

Pay Per Visit:

There is no contract or monthly subscriptions. Just pay your consultation fee on each visit. You can also submit a consultation form for another person (your friend or family member.)

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